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Refund policy

Our Commitment to You

 

We want you to be completely satisfied with your purchase. If you're not, our return policy is designed to be transparent and straightforward.

 

Standard Returns

 

  • Return Window: 30 calendar days from the date of delivery or collection.

  • Eligible Conditions:

    • Products can be defective or non-defective.

    • Products can be new or "slightly used."

  • Required Items: You must return the product with:

    • All original labels, stickers, tags, and packaging intact.

    • All accessories, parts, and any free gifts.

  • How to Start: Email returns@techgizmos.co.za with your order number and the reason for the return.

  • Shipping: A return label is included in your original shipment for ease of return.

Damaged or Defective Items

 

If you receive a product that is damaged, defective, or not what you ordered, please get in touch with us at returns@techgizmos.co.za within 7 days of delivery. We will arrange a free collection of the item. After inspection, we will offer you a repair, a replacement, or a full refund, including any shipping fees you paid. For manufacturing defects, you are covered under the manufacturer's warranty. Please note that for some products, registration with the manufacturer is required for the warranty to be valid. Ensure you register with the manufacturer as soon as you receive the product and keep your receipt for future reference. We will facilitate a repair or replacement. If that's not possible, we will issue a full refund. This does not cover normal wear and tear or damage from misuse.

 

Refunds and Processing

 

Refunds will be processed back to your original payment method within  14 days after we receive and inspect your return. A restocking fee of up to 15% may be charged if the product or its packaging is not in a condition that allows it to be resold.

Tampering

Items that have been tampered with – physically opened, cables removed, side panels & backplates removed, or where the item has been deemed to be altered by the User, may either be denied a return or reimbursement or will be charged a handling fee of 15% of the item sale price and shipping fees.

Returns lacking proof of purchase.

Reimbursements on returns that have no proof of purchase will require an email address, shipping address, name under which the order was placed or any other reasonably required information to trace your order number and the item. If not provided, then we may either deny or limit the refund amount.

 

Non-Returnable Items

 

For hygiene, safety, or other reasons, certain items cannot be returned, including:

  • Digital downloads or gift cards.

 

How to Prepare Your Product for a Return

 

To ensure a smooth return, please:

  • Package the product safely and securely.

  • Clearly mark your return reference number on the outside of the parcel.

  • Include all original accessories and parts.